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We offer low shipping charges. Our standard shipping and handling charges are not included in the prices listed on the Tohfay website. There are some extra charges for handling and shipping on holidays, specific dates and Express deliveries as indicated under "Delivery Options and Times".
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Tohfay.com provides a quality guarantee on our delivery and service. If you think that the products delivered were not up to the promised standards we have set for ourselves, please contact our customer service at service@tohfay.com with your order number within 48 hrs of the delivery of gift order. You would be provided with return/replacement instructions depending upon the nature of order. Each complaint would be assessed on a case to case basis. A replacement delivery coupon of value equal to the value of original order may be offered for perishable gifts like flowers, cakes, mithai, fruits and chocolates. Other gift items may be returned for a refund, provided the product should be in its original unused form and packaging for return. No refunds will be accepted for gifts delivered at incorrect addresses provided by the customer. Excess shipping and Handling charges (for express and custom deliveries) shall not be refunded for either perishable or other gift items.
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All online transactions at Tohfay.com are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, and then decoded when it gets to us. For added security, we also encrypt the credit card number when it is stored on disk, and when we forward it to the merchant. Tohfay does not store customer credit information for longer period of time to avoid any incident of secure data loss. If you feel uncomfortable with ordering on-line, you can always place your order on phone at 1-866-4Tohfay (1-866-486-4329) or send us an email at sales@tohfay.com with your phone number and our friendly customer service staff would contact you at the earliest.
