Many Perishable and non-perishable products can be ordered for delivery on the 'Same-Day'. This service is not available for certain products and in certain cities. Kindly read the additional product information and useful ordering information given below each product description before placing your order.

The cutoff time for same day delivery is 10 am PST. Items which can be easily delivered on same day are non-customized cakes, flowers and teddy bears. You can also contact our customer representative in case you miss the cutoff time and want a same day delivery.

Generally Same Day deliveries are possible in all major cities including Faisalabad, Gujranwala, Gujrat, Hyderabad, Islamabad, Jehlum, Karachi, Lahore, Mirpur Azad Kashmir, Multan, Peshawar, Rawalpindi, Sahiwal, Sialkot. Pleases call or e-mail to check for other cities.

Same day delivery option is available on a variety of items for PKR 150 or US$2.95 (for orders received from outside Pakistan). If an Urgent order is placed for same day with a very short time window then depending upon the product selected in most cases this could be achieved by adding an extra charge of PKR 800 or $10 (for orders received from outside Pakistan). Some products cannot be shipped same day as indicated on the product descriptions.

We do our best to deliver your gifts on your specified dates or to expedite standard orders. The following reasons may prevent in meeting the specific dates:

• Late Approval of the Credit Card
• Late placement of order
• Invalid Address / Telephone No
• Strikes / Floods / Acts of nature
• Other causalities beyond control of Tohfay team

If it's already 12-24 hours since you placed your order, there is a good probability that your order has already been processed and shipped. However, we encourage you to e-mail us at sales@tohfay.com with your order number and concern details.

Our customer service staff will advise you with the status of your order and next steps. We may either ask you to return the shipped order (non-perishable goods) after authorization from Tohfay Management or provide you with any other options that better suit your needs. Please note that on occasions, Tohfay will not be able to give money back for already processed orders especially where perishable goods have already been ordered for your delivery.

All online transactions at Tohfay.com are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, and then decoded when it gets to us. For added security, we also encrypt the credit card number when it is stored on disk, and when we forward it to the merchant. Tohfay does not store customer credit information for longer period of time to avoid any incident of secure data loss.

If you feel uncomfortable with ordering online you can send us an email at service@tohfay.com with your phone number and our friendly customer service staff would contact you at the earliest.

Tohfay LLC, shares your concerns about the protection of your personal information online. This Privacy Policy describes our practices regarding the collection and use of information through our websites. By using the site or obtaining any product or service through our websites, you agree the collection of use of information as set forth in this Policy. If you do not agree to this Policy, please do not use our websites.

Privacy Policy Statement: Tohfay.com we take extreme care in preserving the important personal information coming to us from our customers. The information submitted to Tohfay would not be revealed to any third party except where it is required for transactions with our third party suppliers.

Cookies:Customers visiting our website are identified with the help of 'cookies'. We use cookies to identify our customer's interests in our various products. The information collected by Tohfay is not sold or shared with any other agency or organization.

Information Collected During Registration: The information collected during the registration process such as, e-mail address, telephone number, address and a valid credit card number is used only to verify customer's account and to process the orders. The information collected is not sold or rented to any third parties except for transactions involving third parties. The third parties are not permitted to sell, rent or share this information.

Use of Your Email Address: We only use our customer's e-mails to communicate with them regarding the details of their order, their shipping information and or any other customer service related issues. We will occasionally send our customers e-mail with recommendations or notices of new products and prices.

Sale of Our Company: As a natural consequence of the development of our company, we could be sold to another company. In the event that we are acquired by another company or a significant portion of our assets is sold to another company, all of the customer information including both financial records and consumer information that we have collected may be transferred to the new company.

Points system is as simple as it sound, while shopping at Tohfay.com customers can earn TohfayPoints for every dollar spent. Once earned they will be able to use those points to pay for future purchases at our stores.

When an item is purchased, the value of points earned on the basis of the total order value will then be calculated and added to your TohfayPoints account as pending points. All Pending points are listed in your TohfayPoints account and will stay there until approved by the store Administration.

Once approved, all pending points will be qualified and customer account will be credited with the value of those points ready for them to spend. Customers must login to their account in order to view the TohfayPoints status. During the checkout process customers will be able to pay for their purchase items with points balance.

Points and Values

You earn 1 Tohfay Point for US $1 spent on Tohfay websites for all orders that values total up to US $200. You earn 1 Tohfay Point for each US $2 spent on Tohfay websites for all orders that values total between $201 -400. You earn 1 Tohfay Point for each US $4 spent on Tohfay websites for all orders that values total between $401 -600. You earn 1 Tohfay Point for each US $5 spent on Tohfay websites for all orders that values total between $601 -$1200. Account continues to show as pending till the order is processed on the delivery end. As soon as the order is delivered and the whole order cycle is completed, the point's status changes from 'pending' to 'earned' in the individual user account.
You would be surprised to see how quickly Tohfay Points accumulate for you as Tohfay money for future purchases.
Please note, that the store owner reserve the right to make change to the above rate according to the store policy and goverment payble taxes. if change take place this rate will be updated.

Restriction and Limitation: Currently only restrictions apply on earning points or redeeming points on products listed in certain categories such as Sadqa and related products. We strongly advise customers to check this page often since rules may change according to sales season or store policy.

Minimum Points Required: Currently we do not require any minimum points to use while shopping. Customers will have to select another payment method for balance of the order value if there is not enough points available in their accounts to cover the price of order purchase. We strongly advise customers to check this page often since rules may change according to sales season or store policy.

Redeeming Shopping Points: Points available in TohfayPoints account may only be used to pay for items purchased at Tohfay.com websites.During the checkout process, on the select a payment method page, customer would see a box to enter and redeem points. Customer can enter the number of points they would like to spend or tick the check box to use all available points. Please note that since points are non-refundable, customers must enter the exact amount and not more than the points required to balance the total order value. Click the redeem box.

Customer will continue checkout procedure and at the confirmation page they will notice that the total order amount has been recalculated and the discount amount equivalent to the value of TohfayPoints used will appear just before the total.

When a customer confirms the order, TohfayPoints account will be updated to reflect new balance. Any purchases made with using redeemed points will not be rewarded with any additional points.

Conditions of use: TohfayPoints are only available to Tohfay.com registered users. TohfayPoints are only validated at Tohfay.com. We do not refund or transfer points to other member's account. TohfayPoints cannot be exchanged for money. TohfayPoints will not be refunded for any cancelled order. Please note, that the store owner reserve the right to make changes to the above conditions according to the store policy and government payable taxes.

When problems occur, for any queries regarding the TohfayPoints, please email Tohfay.com. Please make sure you give as much information as possible in the email.