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FAQ: What do I pay as standard
shipping and handling charges?
There is no additional shipping or handling cost on standard orders at Tohfay.com. Our standard shipping and handling charges are included in the prices listed on the Tohfay website. There are some extra charges for handling and shipping on holidays, specific dates and Express deliveries as indicated under "Delivery Options and Times".
FAQ:
What is Tohfay's Quality Promise?
When you are sending a gift to someone, you are actually sending your sentiments, your thoughts. The Gift must represent what you want to say to your loved ones. Tohfay.com is the carrier that transcends your feeling across continents.
Our gift items are selectively sourced from quality vendors, they are thoroughly inspected, and all our gifts are wrapped by our experts and include a personalized greeting card from you to your gift recipient. All products are personally chosen and inspected for quality.
FAQ:
Does Tohfay.com deliver gifts on Sundays and Special holidays? Is
there an extra charge for holiday deliveries?
There is a $1.95 charge for Sunday deliveries and deliveries on any specified dates. Tohfay.com often runs promotional offers for no extra charge deliveries on major celebration holidays. Delivery may be delayed on certain holidays, so please book your orders well in advance.
Same day delivery option is available on a variety of items for $8.00 urgent shipping charge. Not all products can be shipped same day.
FAQ: What could result in delayed delivery of my order?
We do our best to deliver your gifts on your specified dates or to expedite standard orders. The following reasons may prevent in meeting the specific dates:
* Late Approval of the Credit Card
* Late placement of order
* Invalid Address / Telephone No
* Strikes / Floods / Acts of nature
* Other causalities beyond control of Tohfay team
FAQ:
Will there be sales tax added on my total order value?
Tohfay.com collects sales tax on orders placed with NJ billing address only.
FAQ:
What is Tohfay's liability in case of a missed or late delivery
of order?
Every effort shall be made to deliver exactly the same product as ordered. However, at times it may not be possible and vary due to reasons beyond our control, such as non-availability in a certain region/city or the seasonal constraints. In case of such a forced substitution greatest care will be taken to ensure that the substitute product delivered shall be equal in quality and value to that ordered.
Tohfay.com shall in no way be liable, by way of compensation for any loss(es) suffered by the customer in consequences of missed , late or non delivery of gift, for any amount exceeding the value of order placed.
Tohfay reserves the right to cancel any order at any point for any reason. In a case where an order is cancelled and not delivered, your money will be returned to you. If a credit card has been charged, please allow a week or ten days for the money to reflect in your account.
FAQ:
What is Tohfay's 100% Satisfaction Guarantee?
Tohfay.com provides a quality guarantee on our delivery and service. If you think that the products delivered were not up to the promised standards we have set for ourselves, please contact our customer service at service@tohfay.com with your order number within 48 hrs of the delivery of gift order. You would be provided with return/replacement instructions depending upon the nature of order. Each complaint would be assessed on a case to case basis.
A replacement delivery coupon of value equal to the value of original order may be offered for perishable gifts like flowers, cakes, mithai, fruits and chocolates. Other gift items may be returned for a refund, provided the product should be in its original unused form and packaging for return.
No refunds will be accepted for gifts delivered at incorrect addresses provided by the customer. Excess shipping and Handling charges (for express and custom deliveries) shall not be refunded for either perishable or other gift items.
FAQ:
Which vendors are used by Tohfay for product selection?
Quality of our items is our major concern. We pick our gift items from the leading vendors with highest assurance of quality.
Flowers, Cakes and Mithai: Our flowers, cakes and mithai are guaranteed to be best of taste, highest quality and always fresh. Cakes are picked from reputable bakeries and Five Star Hotels suchas Pear Continental, Marriot, Sheraton (where applicable) and our mithai is always selected from renowned mithai vendors such as Sohni sweets, Qasr-e-Shireen, Dakka Sweets and Nirala sweets. Flowers are from Zerrita flowers, Narcissus and our own preferred premium flower shops.
National & International Brand Names: Gifts with international brand names (in case of clothes, chocolates, perfumes, watches, and pens) are guaranteed to be original imported stuff. National brand name items are purchased from national distributors in Pakistan. Gifts such as leather products, toys, desi-clothing etc are selected from suppliers of national repute.
FAQ:
What are my options for days of delivery and shipment time?
Tohfay.com ships to over 150 cities in Pakistan. We use our own couriers or partner courier services for standard shipments within Pakistan. We have two options for you to choose from for delivery:
Standard: The delivery takes 2-4 days, excluding holidays. This option is FREE. Please see the list of major cities covered in Pakistan by this service at the end of this policy page.
Custom Delivery: Delivery on specific dates, holiday occasions and Sundays. All day specific orders shall be placed at least 72 hours (3 days) in advance. This option is for US$ 1.95 extra. For day specific orders, please select your preferred date using the delivery date field with in the shopping cart ordering page.
FAQ: How long does it take for
a standard order to be shipped and delivered?
Every effort is made to ship your gifts within 24 hours after receiving the order. Delivery is however subjected to approval and confirmation of your credit card. Standard orders for perishables and other regular items are usually delivered within 2-4 days excluding holidays from the date of placement of order. Larger items such as electronics, automobiles etc may take from 7 to 10 days for delivery
FAQ: How can
I track the status of my order?
Online order tracking is available through this website. Please click here to track your order status.
You can also e-mail at service@tohfay.com with your order number to inquire about the status of your order. E-mails are generally replied to within 4-16 hours during business days as well as holidays. Sometimes messages left on weekends/holidays may take a little more time.
FAQ:
Can I change or cancel an order that I have just placed?
If it's already 12-24 hours since you placed your order, there is a good probability that your order has already been processed and shipped. However, we encourage you to e-mail us at sales@tohfay.com or call us at 1-866-4Tohfay (1-866-486-4329) with your order number and concern details.
Our customer service staff will advise you with the status of your order and next steps. We may either ask you to return the shipped order (non-perishable goods) after authorization from Tohfay Management or provide you with any other options that better suit your needs. Please note that on occasions, Tohfay will not be able to give money back for already processed orders especially where perishable goods have already been ordered for your delivery.
FAQ:
Tohfay.com gift delivery services are available in which cities
of Pakistan?
List of all cities covered by Tohfay.com in Pakistan is listed below. Not all products can be delivered to all cities. Please refer to individual product descriptions page for ensuing if a certain product is available for delivery in a certain city.
Abottabad, Abdul Hakim, Ahmed Pur East, Arif Wala, EastAttock, Badin, Bahawalnagar, Bahawalpur, Burewala, Chacklal, Chaman, Chakwal, Chichawatni, Chiniot, Dadu, Dera Ghazi Khan, Dera Murad Jamali, Dera Ismail Khan, Dina, Dharki, Feroza, Faisalabad, Gilgit, Ghakar Mandi, Ghotki, Gujranwala, Gujrat, Hari Pur, Hassan Abdal, Hattar, Hub, Hyderabad, Islamabad, Jacobabad, Jamshoro, Jehlum, Jauharabad, Jhang, Helum, Karachi, Kamokey, Kasur, Khairpur, Kala Shah Kaku, Kamra, Khushab, Khanewal, Khanpur, Kharian, Kohat, Kotri, Kot Addu, Lahore, Lalamusa, Larkana, Liaquat Pur, Lodhra, Mardan, Mangla, Mianwali, Mir Pur (A.K.), Mirpur Khas, Mirpur Mathelo, Multan, Murree, Muzafarabad, Murid Key, Muzafargarh, Nawabshah, Nowshera, Okara, Pak Pattan Sharif, Peshawar, Quetta, Rahim Yar Khan, Rawalpindi, Rohri, Sadiqabad, Sahiwal, Sanghar, Sarghoda, Shaikhupura, Shikarpur, Sialkot, Sukkur, Taxila, Toba Tek Singh, Thatta, Ubaro, Vehari, Wah Cantt, Wazri Abad, Zhob, Zahir Pur.
FAQ:
How secure is my credit card and other information on Tohfay.com?
All online transactions at Tohfay.com are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, and then decoded when it gets to us. For added security, we also encrypt the credit card number when it is stored on disk, and when we forward it to the merchant. Tohfay does not store customer credit information for longer period of time to avoid any incident of secure data loss.
If you feel uncomfortable with ordering on-line, you can always place your order on phone at 1-866-4Tohfay (1-866-486-4329) or send us an email at sales@tohfay.com with your phone number and our friendly customer service staff would contact you at the earliest.
FAQ:
What is Tohfay's Privacy Policy for its customers?
Tohfay LLC, shares your concerns about the protection of your personal information online. This Privacy Policy describes our practices regarding the collection and use of information through our websites. By using the site or obtaining any product or service through our websites, you agree the collection of use of information as set forth in this Policy. If you do not agree to this Policy, please do not use our websites.
Privacy Policy Statement:
At Tohfay.com we take extreme care in preserving the important personal information coming to us from our customers. The information submitted to Tohfay would not be revealed to any third party except where it is required for transactions with our third party suppliers.
Cookies:
Customers visiting our website are identified with the help of 'cookies'. We use cookies to identify our customer's interests in our various products. The information collected by Tohfay is not sold or shared with any other agency or organization.
Information Collected During
Registration:
The information collected during the registration process such as, e-mail address, telephone number, address and a valid credit card number is used only to verify customer's account and to process the orders.
The information collected is not sold or rented to any third parties except for transactions involving third parties. The third parties are not permitted to sell, rent or share this information.
Use of Your Email Address:
We only use our customer's e-mails to communicate with them regarding the details of their order, their shipping information and or any other customer service related issues. We will occasionally send our customers e-mail with recommendations or notices of new products and prices.
Sale of Our Company:
As a natural consequence of the development of our company, we could be sold to another company. In the event that we are acquired by another company or a significant portion of our assets is sold to another company, all of the customer information including both financial records and consumer information that we have collected may be transferred to the new company.
FAQ: What are the terms of use of Tohfay Websites?
Terms of Use:
This website is owned and operated by Tohfay LLC. All inquiries may be directed to
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| Tohfay.com - USA |
| Customer Service Department |
| 306 Washington Street |
| Teanck, NJ 07666 |
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| Tohfay.com - PAKISTAN |
| Customer Service Department |
| 19-C, Office-2, Mezzanine Floor, Street # 1, |
| Badar Commercial Area, DHA-5, Karachi. |
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Your use of this website is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the Tohfay.com website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the Tohfay.com website |
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| These Terms and Conditions may Change |
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Tohfay, LLC reserves the right to update or modify these terms and conditions at any time without prior notices. Your use of the Tohfay.com website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website. |
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| Copyright Notice |
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All of the Content you see on this website, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Tohfay, Incorporated, one of its affiliates or by third parties who have licensed their materials to Tohfay.com. The entire Content of the Tohfay.com website is copyrighted as a collective work under U.S. copyright laws, and Tohfay, Incorporated owns a copyright in the selection, coordination, arrangement and enhancement of the Content. The users of our site intend the Content of the Tohfay.com website, and the site as a whole, solely for personal, noncommercial use. You may download, print and store selected portions of the Content, provided you (1) only use these copies of the Content for your own personal, non-commercial use, (2) do not copy or post the Content on any network computer or broadcast the Content in any media, and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. Tohfay, Incorporated reserves complete title and full intellectual property rights in any Content you download from this website. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining written permission from Tohfay Incorporated. |
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| Submissions |
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We welcome your comments regarding the Tohfay.com website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to Tohfay.com shall be and renormal_text the exclusive property of Tohfay.com. Your submission of any such Comments shall constitute an assignment to Tohfay.com of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Tohfay.com will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork. |
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| Gift Messages |
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The Tohfay.com gift message services available to our customers are subject to the following guidelines. Out of respect for all of our guests, we ask that you do not use obscene, profane or threatening language in gift messages. Examples of the kinds of conduct or content that are prohibited in Tohfay.com gift messages include:
The transmission of any content that could violate, or could facilitate the violation of, any applicable law, regulation, or Tohfay, LLC rule or policy.
The transmission of any content that is profane, libelous, defamatory, obscene, pornographic, indecent, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable.
The impersonation of any person or entity in any part of a gift message. We may, but are not obligated to, restrict or remove any and all content from a gift message that we determine in our sole discretion violates these guidelines or is otherwise harmful to us, other Tohfay.com customers, or any third party.
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| Colors |
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We have done our best to display as accurately as possible the colors of the products shown on this website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. |
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| Disclaimer |
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This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. User acknowledges, by use of this site, that the use of this site is at own sole risk, that user assumes full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with the use of our site, and that Tohfay, LLC shall not be liable for any damages of any kind related to your use of this site. |
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| Indemnification |
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User agrees to defend, indemnify and hold Tohfay, LLC harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to user’s use of the site. |
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| Refunding Policy |
- Delivery will be attempted for any order place once. On almost all occasions we call the recipient prior to delivery. In case the recipient's address or contact no given are incorrect or recipient is not home, delivery may not be attempted again especially in the case of all perishable items. We will try our level best to contact the customer but due to the global time difference that may not be possible. So in a case where perishable items are ordered and delivery has been attempted but recipient cannot be contacted due to incorrect contact information or if customer is not home, money will not be refunded.
- Money will not be refunded to customers whose recipient or contact person refuses delivery at that particular time or requests that we reattempt delivery at another time or another day. Customers will have to place a new order. We apologize for the inconvenience. |
FAQ: What is Points System?
Points system is as simple as it sound, while shopping at Tohfay.com customers can earn TohfayPoints for every dollar spent. Once earned they will be able to use those points to pay for future purchases at our stores.
How this system work?
When an item is purchased, the value of points earned on the basis of the total order value will then be calculated and added to your TohfayPoints account as pending points. All Pending points are listed in your TohfayPoints account and will stay there until approved by the store Administration.
Once approved, all pending points will be qualified and customer account will be credited with the value of those points ready for them to spend. Customers must login to their account in order to view the TohfayPoints status. During the checkout process customers will be able to pay for their purchase items with points balance.
Points and Values
You earn 1 Tohfay Point for US $1 spent on Tohfay websites for all orders that values total up to US $200.
You earn 1 Tohfay Point for each US $2 spent on Tohfay websites for all orders that values total between $201 -400.
You earn 1 Tohfay Point for each US $4 spent on Tohfay websites for all orders that values total between $401 -600.
You earn 1 Tohfay Point for each US $5 spent on Tohfay websites for all orders that values total between $601 -$1200.
Please note, that the store owner reserve the right to make change to the above rate according to the store policy and goverment payble taxes. if change take place this rate will be updated.
Restriction and Limitation
Currently no restrictions apply on earning points or redeeming points on products listed on our websites. A customer can use the points to pay for any of our products or services. We strongly advise customers to check this page often since rules may change according to sales season or store policy.
Minimum Points Required
Currently we do not require any minimum points to use while shopping. Customers will have to select another payment method for balance of the order value if there is not enough points available in their accounts to cover the price of order purchase. We strongly advise customers to check this page often since rules may change according to sales season or store policy.
Redeeming Shopping Points
Points available in TohfayPoints account may only be used to pay for items purchased at Tohfay.com websites.
During the checkout process, on the select a payment method page, customer would see a box to enter and redeem points. Customer can enter the number of points they would like to spend or tick the check box to use all available points. Please note that since points are non-refundable, customers must enter the exact amount and not more then the pints required to balance the total order value. Click the redeem box.
Customer will continue checkout procedure and at the confirmation page they will notice that the total order amount has been recalculated and the discount amount equivalent to the value of TohfayPoints used will appear just before the total.
When a customer confirms your order, TohfayPoints account will be updated to reflect new balance.
Note that any purchases made with using redeemed points will not be rewarded with any additional points.
Conditions of use
TohfayPoints are only avilable to Tohfay.com registered users.
TohfayPoints are only validated at Tohfay.com.
We do not refund or transfer points to other member's account.
TohfayPoints can not be exchange for money.
TohfayPoints will not refund for any cancelled order.
Please note, that the store owner reserve the right to make change to the above conditions according to the store
policy and goverment payble taxes. if change take place this page will be updated.
When problems occur
For any queries regarding the TohfayPoints, please email Tohfay.com. Please make sure you give as much information as possible in the email.
FAQ:
Will my order be delivered if the contact number I have provided
is wrong?
Any order with wrong information or information that cannot be verified will be subject to hold until further notice.
FAQ:
What are the different Payment Methods available on Tohfay.com?
You can select these payment options at the checkout page.
FAQ:
How does the Sadqa, Qurbani and food for poor service work under
Tohfay.com?
Tohfay.com is the only service offering to perform Sadqa and Qurbani in Pakistan on your behalf.
Meat is distributed to the needy people under the supervision of well known welfare trusts. Please note that this is a voluntary service Tohfay provides with only minimal services charges added to the cost which are basically the expanses incured by Tohfay.com.
After delivery of Sadqa/Qurbani, receipts from welfare trusts are also sent to the customers.
Tohfay.com is in no way affiliated with any of the charitable foundations and welfare organizations we engage in completeing the sadqa, zakat or other charitable tasks for our customers.
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